The new WebInterface of SAP CRM 2007

By the following I want to give a brief overview of the new functionality of SAP CRM 2007. With the use of new web-technologies the system is more easy to use and flexible. The new ui is based on SAP Interaction Center Web Client. There is no more PCUI and CRM SAPGUI. The ui is represented by an l-shape. This structure brings the user an easy to use navigation through the entire crm application. The l-shape contains systems links, stored searches, history, navigationbar, quick create links, personalization, help center and system news. The l-shape is split in two areas. Navigation- and header area. With the new ui concept all the areas and the content are freely configurable per role and can be personlized by the user. The content is visualized in entry pages, content pages and supporting pages.

Entry pages:
home page
work center page
report page
calendar

Content pages
Search pages
overview pages
edit pages
edit list pages

supporting pages
search help popup
value help popup
personlization popup

The navigation area supports direct access to all entry pages.

• Navigationbar
• Work center page (entry page)
  
• Work center
• Quick Create Area
  
• Home Page (entry page)
  

Navigationbar:

From here you get access to all entry pages in the system. Each navigation link represent a workcenter page (entry page).

First level navigation Entrees
for standard navigation targets (e.g marketing, account management, activities)

Second level navigation entries
for functions and searches of the standard navigation target.
Example:
First level navigation = activities
Second level navigation = search activities, activity scheduling, visit plansk, direct creation options and links related to reports

The navigationbar can be hide to enlarge the work area.

Work Center Page (entry page):

From a first level navigation entry (Account management, Activity, Opportunities), you get access to one work center page.

A work center page consists of serveral work centers which give the user important content (searches , direct links for the creation of new objects, ...). The name of the work center is indicated by the name of the first-level navigation. The content and the grouping of the work center is configurable per user-role.


Quick create area:

With this feature you can serve functions to the user.
Functions could be:

Link to a intranet/internet page
Transaction to an other R/3 system

All the accesable links are personalizable by the user. For a company you could provide them a collection of important / interesting links (menu of the cafeteria, Google Page, intranet self service pages)




Home Page:

The personalizable entry page supports a quick and direct overview of the daily work like in the standard

my appointments today
my tasks today
reports
alerts
workflow tasks

the user with links to predefined searches, open activities, reports or functions (create account, ...). The blocks can be draged around.

Quick Create Area:

From here you have access to the most frequently used applications, which can be started from every crm page as it is located in the navigation bar.